How can I recover or reset my password?

You will receive a notification to update your password every 120 days.

If you do not change your password after the final expiration notice, you'll receive an additional message informing you of your password's expiration and an invitation to reset your password. 

Reset Password

On the App's login page, select “Forgot/ change password”.

A pop up will appear asking for the email address associated with the account. 

Once you submit your email address, you'll see a message directing you to your email's inbox for further instructions. The email will contain a link to create a new password. Click the "Close" button if you received the email or click "Please Resend" if you did not.

If your new password meets security requirements, a pop up is displayed with the following message: “Congratulations. Your password has been updated”.

If your password does not meet the security requirements, an error mark will appear below all fields that don't meet the requirement and the "Send" button will remain disabled.

Security Requirements:

Your password must

•  Be different than the last 6 passwords
•  Contain the minimum required character length

And also meet at least 4 of the following requirements:

•  Contain a lower case letter
•  Contain a capital letter
•  Contain a number
•  Contain a special character

Note: Depending on the user's role, the password lengthwill be between 10 and 14 characters. Users cannot reuse the last 6 passwords > after the 7th password change, the oldest password is ‘forgotten’.

Depending on the security level of your role, your password will be locked out after either 3 (or 6) failed password attempts. After the first failed attempt a 15 minute counter begins and if you fail to successfully login in the next 2 attempts within the 15 minute window, you are locked out for 30 (or 60) minutes.  If you are locked out for 3 times without a successful login, your account is permanently locked out and will require an administrator to re-enable it.