How can I recover or reset my password?

You will receive a notification to update your password every 120 days.

If you do not change your password after the final expiration notice, you'll receive an additional message informing you of your password's expiration and an invitation to reset your password. 

Reset Password

On the App's login page, select “Forgot/ change password”.

A pop up will appear asking for the email address associated with the account. 

Once you submit your email address, you'll see a message directing you to your email's inbox for further instructions. The email will contain a link to create a new password. Click the "Close" button if you received the email or click "Please Resend" if you did not.

If your new password meets security requirements, a pop up is displayed with the following message: “Congratulations. Your password has been updated”.

If your password does not meet the security requirements, an error mark will appear below all fields that don't meet the requirement and the "Send" button will remain disabled.

Security Requirements:

Make sure the password contains a minimum of 8 characters and:

-at least 1 lowercase letter

-at least 1 uppercase letter

-at least 1 number

-You cannot repeat the last 6 passwords

-You cannot use your username as part of the password